1. Identity and definitions
Stampah is operated by Abdelrahman Mahmoud, trading as Stampah. The website is https://stampah.com and support is available at stampahsupport@gmail.com. No postal service address is included because one has not been supplied for publication.
In these Terms, Stampah, we, us and our mean Abdelrahman Mahmoud trading as Stampah. Business, merchant or account owner means the business subscribing to the Service. Staff user means a person authorised by that Business to use its account. Customer or loyalty member means a person who joins a merchant’s Programme. Programme means the digital stamp-based loyalty programme configured by a Business. Service means the Stampah website, software, dashboards, cards, scanning features and supported integrations.
2. Audience and contract structure
The paid Service is intended for businesses and authorised business users. A Business accepts these Terms when it creates an account, starts a trial or uses the paid Service. Staff users use the Service under the Business’s authority and must follow these Terms.
A Customer who joins a Programme is not ordinarily the subscriber to the paid Service. The Customer’s participation is governed by the participating merchant’s reward offer and customer-facing rules, together with the limited customer-use rules in these Terms. The merchant is responsible for the goods, services, rewards and shop-specific conditions it offers. Stampah provides the software platform and is not the seller of those goods, services or rewards.
Privacy matters are described in the Privacy Policy. The Data Processing Agreement applies to personal data Stampah processes on a Business’s behalf for its loyalty programme. By creating a business account or starting a trial, the Business agrees to these Terms and the DPA for that processing.
3. The Service
Stampah lets a Business create and manage a digital stamp loyalty Programme. Customers can normally join through a QR code or another supported joining flow, open their card from a link in a browser and show its QR code to an authorised staff user. Where supported, a customer can also add the pass to Google Wallet or Apple Wallet. The Business or staff can scan the card, award stamps and record rewards. A reward normally becomes available when the threshold configured by the Business is reached.
The Service also includes programme dashboards, programme configuration, basic activity insights, printable or downloadable joining materials, and Google Wallet and Apple Wallet passes where enabled and supported. Stampah may provide test or demo cards as part of onboarding; those cards may be reset or removed and are not a promise of live customer data.
Wallet availability depends on credentials, supported devices, regions, account settings and third-party services. Stampah does not guarantee uninterrupted availability, universal device support or compatibility with every wallet, browser or third-party service.
4. Eligibility and accounts
Business account owners and staff users must be at least 18 and legally capable of agreeing to these Terms. The final rule for customers under 18 is not established in the current product documentation; participating merchants must apply an appropriate rule for their own Programme.
- Provide registration and business information that is accurate and kept reasonably up to date.
- Keep passwords and other credentials secure and do not share them with unauthorised people.
- Give staff access only to people authorised by the Business and remove or deactivate access when it is no longer needed.
- Tell Stampah promptly through support if you suspect unauthorised access or a material security problem.
The Business is responsible for activity carried out through authorised account access, except to the extent a problem was caused by Stampah’s own breach or negligence. We do not make a Business responsible for a compromise caused entirely by Stampah.
5. Merchant responsibilities
A Business must:
- operate a lawful loyalty Programme and make its reward, qualifying-visit and expiry rules clear and accurate;
- honour rewards it advertises, subject to clearly disclosed Programme rules and applicable law;
- train and supervise staff users and use customer information only lawfully;
- provide customer-facing notices it independently needs for its own Programme;
- obtain the rights needed for logos, artwork, programme descriptions and other uploaded material;
- avoid uploading personal information that is not needed for the Programme;
- avoid illegal, infringing, deceptive, hateful, abusive, sexually explicit or malicious content;
- avoid manipulating stamps, rewards, scans or accounts fraudulently; and
- not use Stampah for regulated financial value, cash deposits, gambling, credit or stored monetary value unless Stampah expressly supports that use.
Stamps and rewards are promotional loyalty records. They are not cash, bank deposits, electronic money, transferable currency or a payment instrument.
6. Trial, subscription and payment
The current Checkout implementation provides a seven-day free trial and requires a payment method when the trial is started. Stripe handles the hosted Checkout, payment method, subscription, invoicing and billing-portal experience.
The subscription costs £30 per business per month, including VAT. It renews monthly after the seven-day free trial unless cancelled. The payment method is collected when the trial starts; no subscription charge is due during the trial. The amount and renewal date are shown in Stripe Checkout before the Business confirms.
- The account owner must provide a valid payment method and is responsible for the subscription created for the Business.
- The account owner can manage or cancel billing through the Stripe customer portal, or contact support if the portal is unavailable.
- The current billing logic records cancellation at period end when Stripe reports
cancel_at_period_end; access ordinarily remains entitled until the recorded current period ends. The exact cancellation option and effective date shown by Stripe control the transaction and must be checked by the account owner. - If a trial ends without a successful subscription status, or Stripe reports a failed or non-entitled subscription, Stampah may restrict or suspend paid features after Stripe’s billing process and any applicable grace period.
- Any refund, credit or partial-month treatment is subject to applicable law and any term shown at checkout. No additional refund promise is made here.
- Pricing changes apply prospectively only. Stampah will give reasonable advance notice where practicable and will not apply a new price retrospectively to a period already paid for.
These Terms are drafted mainly for business subscriptions. Nothing in them limits a mandatory statutory right or attempts to contract out of consumer protection law where a subscriber legally qualifies as a consumer. The owner should obtain UK legal advice on whether any trial, renewal or distance-selling subscription rules apply to a particular subscriber and when any statutory cancellation rights arise.
7. Loyalty programmes and rewards
- The merchant configures the Programme, qualifying action, stamp threshold and reward.
- The merchant is responsible for the underlying goods or services, reward availability, customer-facing terms and fulfilment.
- Stampah may provide technical records of stamps, visits, redemptions and reward status but does not guarantee that a merchant will honour a reward.
- Stampah may correct or reverse records where transactions are duplicated, fraudulent or entered in error.
- A merchant must not arbitrarily remove earned rewards in a misleading or unlawful way. Any threshold change must be applied consistently with the Programme rules shown to customers and the product’s actual behaviour.
Customers should normally raise disputes about a shop purchase or reward fulfilment with the participating merchant. Technical problems with a Stampah card or account can be reported to Support.
8. Wallet services
Google Wallet and Apple Wallet are third-party services. Availability depends on supported devices, regions, account settings and the third party’s terms. Google or Apple may process pass information under their own privacy notices. Stampah does not control those platforms or guarantee that a pass will be accepted, displayed or kept available.
Google Wallet and Apple Wallet are available where enabled and supported. Customers can also use the browser card flow; wallet options may not be available on every device.
9. Intellectual property
Stampah owns or has permission to use the Service, its software, design, branding and Stampah content. These Terms grant the Business a limited, non-exclusive, non-transferable right to use the Service for its own lawful business during the subscription or other authorised access period.
The Business retains ownership of its logos, artwork, programme content and other material it submits. The Business grants Stampah a limited, non-exclusive licence to host, reproduce, resize and display that material only as needed to provide, secure and promote the Business’s own Programme through the Service. The Business must have the rights needed to grant that licence.
Suggestions or feedback may be used by Stampah to improve the Service, without transferring ownership of the Business’s unrelated content or intellectual property.
10. Acceptable use
You must not, and must not help another person to:
- access another account, business or data without permission;
- circumvent security, subscription limits or other entitlements;
- scrape or automate requests in a way that burdens the Service;
- create fraudulent scans, stamps or rewards, or manipulate accounts;
- introduce malware or other harmful code;
- submit illegal, sexually explicit, child sexual abuse or exploitation material, infringing material, harassment, threats, discrimination or impersonation;
- misuse personal information or probe or exploit vulnerabilities without permission; or
- use uploaded content in a way that causes Stampah’s third-party platform or wallet accounts to be suspended.
Stampah may remove content and suspend affected functionality while investigating suspected misuse.
11. Uploads and moderation
The merchant remains responsible for material it submits. Stampah may reject, quarantine, remove or disable content that appears unsafe, unlawful, infringing or inconsistent with these Terms, and may preserve or report serious illegal material where legally required. Stampah does not guarantee that all prohibited material will be detected before processing. Users can report abusive or illegal content through stampahsupport@gmail.com.
12. Suspension and termination
Stampah may suspend or terminate all or part of an account or Programme for material breach, non-payment, a security risk, fraud or abuse, illegal activity, harm to third-party systems or a legal or regulatory requirement. Except in an emergency or where there is serious abuse, Stampah will normally give reasonable notice and an opportunity to remedy the problem where appropriate.
A Business can stop using the Service and can request billing cancellation through the Stripe portal. If an owner requests account deletion, Stampah cancels any active Stripe subscription before accepting that deletion request. Cancellation does not remove payment obligations already incurred. When access ends, merchant and staff access may stop, public Programme pages or cards may stop working, and customer wallet passes may no longer update. Stampah will handle account data and deletion requests subject to the Privacy Policy, the DPA where applicable and legal or security retention needs.
The current application does not provide a documented self-service merchant data export. A Business can use the account Danger Zone to request account deletion, or contact stampahsupport@gmail.com about closure, deletion or available records. Deletion remains subject to legal, security and billing retention requirements.
13. Availability and changes
Maintenance, outages, provider failures and other interruptions may occur. Stampah may evolve, replace or discontinue features and will give reasonable notice of material adverse changes where practicable. No specific uptime SLA is promised. Stampah is not responsible for third-party outages or events outside its reasonable control.
14. Liability
Stampah will provide the Service with reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, non-excludable statutory rights or any other liability that cannot legally be excluded.
Subject to the previous paragraph, Stampah is responsible for direct loss caused by its breach of these Terms to the extent required by law. We do not exclude all responsibility for Stampah’s own contractual failure. To the extent permitted by law, neither party is liable for indirect or consequential business loss, loss of profit, revenue, goodwill or opportunity that is not a direct loss.
These Terms do not set a fixed monetary cap on Stampah’s liability. Nothing in these Terms limits liability where the law does not permit that limitation. Subject to that, neither party is liable for indirect or consequential business loss, loss of profit, revenue, goodwill or opportunity that is not a direct loss.
15. Business-user indemnity
If the Business is a business subscriber, it will reimburse Stampah for a third-party claim to the extent the claim and resulting reasonable loss were caused by the Business’s unlawful merchant content, intellectual-property infringement, misuse of personal information, fraudulent or illegal loyalty Programme or other material breach of these Terms. This does not apply to the extent the loss was caused by Stampah, and it remains subject to applicable law. It is not a blanket obligation to reimburse Stampah for claims arising merely from using the Service.
16. Data and records
Merchants should keep independent records where commercially necessary. Stampah uses reasonable measures designed to protect information but cannot guarantee that no data loss, corruption or interruption will ever occur. The current repository does not document a built-in merchant export function or a specific backup promise. Privacy processing is described in the Privacy Policy. Rights and liabilities that cannot lawfully be excluded remain unaffected.
17. Disputes and governing law
Contact stampahsupport@gmail.com first with the account or business details and a short summary of the issue. The parties will try to resolve the matter informally, but this is not an excessive barrier to court proceedings and court rights remain available.
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory right that allows a consumer to bring proceedings elsewhere in the United Kingdom. Please obtain legal advice if the operator is established in another UK jurisdiction.
18. Miscellaneous
- These Terms and any applicable order, checkout information, DPA and Programme-specific rules form the agreement for the relevant use of the Service, subject to statements and rights that cannot lawfully be excluded.
- If a provision is invalid or unenforceable, it will be adjusted or removed only to the extent necessary and the rest will continue.
- A failure or delay in enforcing a right is not a waiver of that right.
- Stampah may assign these Terms as part of a genuine business transfer or restructuring. A Business may not transfer its account in a way that materially reduces protections or misrepresents who operates the Programme.
- Neither party is liable for delay or failure caused by events outside its reasonable control, subject to payment obligations already due.
- Notices to Stampah should be sent to stampahsupport@gmail.com. Stampah may send account or legal notices to the email address associated with the account.
- The parties are independent contracting parties. These Terms do not create a partnership, agency, employment or joint venture.
- No person other than a party to these Terms may enforce them under the Contracts (Rights of Third Parties) Act 1999, unless the parties expressly agree otherwise.